Privacy Policy

X3 Com is committed to protecting user privacy and personal information. This policy describes how we collect, use, store and protect your information.

We comply with current data protection regulations and apply advanced security measures to ensure information security.

Using X3 Com services means you agree to the practices described in this policy.

We reserve the right to update this policy and will notify about important changes.

Personal information: Name, email address, phone number, Telegram information when you register an account.

Technical information: IP address, browser type, operating system, cookies and session data.

Usage information: Access history, platform interactions, preferences and personal settings.

Transaction information: Data about exchanges you link, traffic analytics and discount statistics (excluding private keys or wallet data).

Provide and improve analytics services, traffic reports and discount optimization.

Verify identity and secure your account.

Send important service notifications, security updates and promotional information (if you agree).

Analyze and improve platform performance, develop new features.

Comply with legal requirements and prevent fraudulent activities.

We DO NOT sell, rent or exchange your personal information with third parties.

Only share necessary data with exchange partners to optimize discounts (with your consent).

May disclose information when required by law or to protect legitimate interests.

Use trusted third-party services (Google Analytics, Cloud Storage) with strict security agreements.

SSL/TLS encryption for all data transmission between browser and server.

AES-256 encryption for sensitive data in database.

Two-factor authentication (2FA) for admin accounts and optional for users.

Regular security audits and security patch updates.

Regular data backups and disaster recovery plan.

Limit data access for employees on a 'need to know' basis.

Store account information throughout your use of the service.

Analytics data and usage logs are stored for a maximum of 24 months.

Backup information is stored for a maximum of 12 months after account deletion.

Financial and transaction data is stored as required by law (minimum 5 years).

You can request deletion of personal data at any time (subject to legal regulations).

Use necessary cookies to maintain sessions and secure accounts.

Analytics cookies to understand how users interact with the platform (can be disabled).

Do not use tracking cookies for advertising purposes.

You can manage cookies in browser settings.

Some features may not work if cookies are completely disabled.

Right to access: Request to view personal information we store about you.

Right to edit: Update or modify inaccurate personal information.

Right to delete: Request complete deletion of account and related data.

Right to withdraw: Revoke consent for optional data processing.

Right to portability: Export personal data in readable format.

Right to complain: Contact data protection authority if there is a violation.

Primary data is stored at data centers in Vietnam and Singapore.

May use cloud services from Amazon Web Services (AWS) or Google Cloud.

Ensure providers comply with international security standards.

Do not transfer data to countries with low protection levels.

Apply additional protective measures for cross-border data transfers.

For any questions about the privacy policy, please contact:

Email: privacy@x3com.co or support@x3com.co

Data Protection Officer: dpo@x3com.co

Address: Ho Chi Minh City, Vietnam

We commit to respond within 7 business days.

If you are not satisfied with the response, you have the right to file a complaint with the regulatory authority.